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FAQ

Straight Answers. No Surprises.

Everything you need to know about our dispatch services, pricing, response times, and the 6-month workmanship shield. We believe in transparency.

60-min central arrival Rates confirmed before dispatch 6-month workmanship shield

Quick Answers

Response Time

60 min central hubs, 90 min outer suburbs

Visit Fee

From LKR 2,500 — confirmed before dispatch

Warranty

6-month workmanship shield on all repairs

Pricing & Billing

Visit fee (from LKR 2,500) plus the first hour (from LKR 3,500) — about LKR 6,000, before parts. After hours, +40% on the whole bill.

No — one visit, one visit fee, one labor clock. Detection + repair in one visit is billed as ONE job.

A LKR 50 washer carries the same handling, stocking and fitting time as a bigger part. Markup tiers are published on the pricing page.

After you approve the finished work. Cash, transfer or card. No payment before work is done.

Response & Dispatch

60 min central hubs, 90 min outer suburbs, for verified emergencies. We tell you the honest ETA on the call.

Yes — the dispatch line is live 24/7; after-hours bills at +40%. We confirm the rate before we move.

We tell you the honest ETA on the call. We don't promise and miss.

Warranty & Parts

Our workmanship on the confirmed scope. Free return if our repair fails.

Third-party damage, acts of nature, pre-existing degradation, unconfirmed add-ons.

Yes — labor-only rate applies.

Booking & Payment

WhatsApp a 10-second video — rate + ETA in minutes. We can often diagnose before we arrive.

Visible work yes; hidden work assessed on site, confirmed before we start.

Separate job, separate confirmation, separate billing.

Still need help?

Our dispatch team is ready to answer your specific questions or dispatch a technician immediately.

+94 75 824 4216 • Available 24/7

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