Straight Answers. No Surprises.
Everything you need to know about our dispatch services, pricing, response times, and the 6-month workmanship shield. We believe in transparency.
Quick Answers
Response Time
60 min central hubs, 90 min outer suburbs
Visit Fee
From LKR 2,500 — confirmed before dispatch
Warranty
6-month workmanship shield on all repairs
Pricing & Billing
Visit fee (from LKR 2,500) plus the first hour (from LKR 3,500) — about LKR 6,000, before parts. After hours, +40% on the whole bill.
No — one visit, one visit fee, one labor clock. Detection + repair in one visit is billed as ONE job.
A LKR 50 washer carries the same handling, stocking and fitting time as a bigger part. Markup tiers are published on the pricing page.
After you approve the finished work. Cash, transfer or card. No payment before work is done.
Response & Dispatch
60 min central hubs, 90 min outer suburbs, for verified emergencies. We tell you the honest ETA on the call.
Yes — the dispatch line is live 24/7; after-hours bills at +40%. We confirm the rate before we move.
We tell you the honest ETA on the call. We don't promise and miss.
Warranty & Parts
Our workmanship on the confirmed scope. Free return if our repair fails.
Third-party damage, acts of nature, pre-existing degradation, unconfirmed add-ons.
Yes — labor-only rate applies.
Booking & Payment
WhatsApp a 10-second video — rate + ETA in minutes. We can often diagnose before we arrive.
Visible work yes; hidden work assessed on site, confirmed before we start.
Separate job, separate confirmation, separate billing.
Still need help?
Our dispatch team is ready to answer your specific questions or dispatch a technician immediately.
+94 75 824 4216 • Available 24/7
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